![]() The easiest way to resolve this problem is to update or reinstall the graphics card driver. Update your graphics card driverĪ corrupted, buggy or outdated graphics card driver can prevent the pen display from getting recognized. Reference Link: How to use multiple monitors in Windows 10 Don’t choose PC screen only or Second screen only. Press the Windows logo key + P on your keyboard.Ĭhoose Duplicate or Extend mode. If you are using the U1200/U1600 as an extra monitor, please make sure the display option is Duplicate or Extend mode. If your problem still exists, proceed to Method 4. If the problem is solved, there 3-in-1 cable may be broken. ![]() If the problem is solved, the HDMI port of the previous computer may be defective.Ĭonnect another working monitor to the same HDMI port. If there is no problem with the physical connection and power supply, please check if the HDMI port of your computer or the 3-in-1 cable is defective.Ĭonnect the pen display to another computer. If there is no problem with the power supply, proceed to Method 3. If you want to power the pen display by the computer, please make sure the USB-A port is not set to turn off the connected device to save power. If the logo appears and the power button's LED light will turn on, please send us an email at and tell us what you have done to check. ![]() If the logo will not appear and the power button's LED light will not turn on, please send us an email at and tell us what you have done to check. If the logo does not appear and the LED light around the display's power button will not turn on, please connect the USB-C end of your 3-in-1 cable to the other USB-C port on your tablet (the port that is supposedly for the USB-C to USB-C cable) and check if the logo appears and if the tablet's LED light will turn on to confirm whether the 3-in-1 cable power supply is working. If your problem still exists, proceed to Method 2.Īn insufficient power supply may cause a flashing screen and black screen.Ĭonnect the RED USB-A end of the 3-in-1 cable to a USB power adapter, and plug it into a power outlet. That may be all it needs to recognize the video feed and start displaying correctly. Please try to restart the computer to test again. Some connection types don’t like hot swapping while a monitor is powered on. Unplug the cables running from the pen display to your computer and plug them back in, make sure they are firmly connected. How do I connect the U1200/U1600 to my computer using 3-in-1 cable? Sometimes the problem may occur due to an incorrect connection between the pen display and your device.įollow the instructions to connect the pen display to your computer. Update the graphics card driver on your computer Make sure you are in Duplicate or Extend mode Check if the U1200/U1600 has enough power Check if you connect the U1200/U1600 to your computer correctly If the first method does not fix the problem, proceed to the next. If you are using the 3-in-1 cable to connect the U1200/U1600 to your computer, please follow the methods below in the order listed. Solutions to try if you are using the 3-in-1 cable connection USB-C port of the pen display is defective 3-in-1 cable/USB-C to USB-C cable is defectiveĥ. HDMI/USB-C port of your computer is defective or not compatibleĤ. This error will occur if any of the following situations exist:ģ. Reasons for No Signal Black Screen issue: Here are the reasons and solutions to solve the problem. Having No Signal Black Screen issue with your U1200/U1600? To the New.」, we will help users easily engage with the digital world and provide insightful solutions to meet your various needs and expectations in life and work, helping you unlock more possibilities while recording and creating.How to fix No Signal Black Screen problem of my U1200/U1600? So far, we have developed industry applications like digital drawing, e-signing, note taking, AI education, etc., and expanded the product lines covering digital drawing tablets, monitors, all-in-one machines, writing e-notebooks, styluses, etc., and the developed markets in more than 30 countries and regions.Īdhering to the statement 「To Write. ugee is also one of the few national high-tech enterprises with independent R&D and manufacturing know-how in China.įollowing the self-innovativeness in DNA, ugee keeps on evolving the products and services based on user feedback and expectations. Ugee, founded in 1998, is one of the leading digital hardware and software developers in China and a renowned digital input brand under Hanvon Ugee Group.
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